Paramedics require advanced skills in communication which enable a paramedic to establish an accurate and efficient clinical history, to provide support to patients at times of accurate stress and to understand his or her own responses to situations.
Topics include basic communication skills; models and processes in communication; communication with special needs patients (e.g. with acute mental illness; developmental disabilities or sensory deficits; anxiety, distressed or intoxicated patients; children and the elderly); building cooperative relationships with patients, colleagues, civil defense and emergency staff.